作為一名酒店員工,要面對挑戰很多,特別大的酒店遊客来自世界各地,酒店提供的也是頂尖的高檔服務,不論你是管理人員還是一般員工,都應該有一顆刻苦耐勞的工作精神心,老板與伙計都是沙煲兄弟的合伙關係,但是從現在環境所呈現的只有相互算計現像,因為打工的人只要求找一份如何舒服且福利好,薪酬高的職業,而老板就整天想辦法如何省員節流,途回報高來經營建界他們生意,故此两者均站在各自立腸,因此往往讓勞資雙方大打出手,更演變成勞工官司,請問 ? 究竟彼此可否"以和為貴"雙贏方式去匯合呢 ? 但又談何容易? 因為人都是自私動物,而且在有種族歧視的工作環境地方更顯而易見....
酒店業正在迅速發展,然而很多大小酒店也在興建開業,但很多商人却没有按照政府的勞工法向員工提供福利,其實酒店員工工作量也很大,很辛苦,如果她們享受不到合理工資待遇,這樣更容易產生勞資纠纷,因為老板們也要清楚知道;真正為你賺錢的機器是你的員工,而不是你所開的公司,萬豪酒店全世界已超過7仟間(包括品牌管理)酒店,但是你們又知不知道大老板MR. JR. Marriott是怎樣的經營宗皆和培訓他們的管理人員? 他曾經對著他的管理人員說 : 我們只有關心好我們的員工,這樣我們的生意才能成功,因為每天只有員工面對客人,了解客人需要,提供客人服務!
Whenever I think of Labor Day, I always feel grateful. As a worker, I can say that our responsibility is not only to make money to support our family, but also to adapt to the job we want. In the current economy, it’s extremely difficult for a college graduate to find a career in which they can utilize the skills from the major that he or she studied. Hotel Chinese Association has encountered many college graduates who are having difficulty finding a job, so they change their perspectives and start to look for a career in the hospitality industry. Adaptivity is the key to survive.
Workers in the hospitality industry face many challenges, especially in the legacy hotels, because of the higher chance to encounter tourists from all around the world, and with such diversify clienteles, the services are required to be top of the line. From managers to general staffs, all should have a hard working spirit at work, and everyone should interacted more like family to family instead of employer to employee. The current situations at workplaces are that employees are fighting for more benefits and higher wages, while managements are figuring out how to cut down inessential work force and to generate higher revenue. Both have their own perspectives, and it often lead to conflicts, which will most likely result in a labor lawsuit. Everyone at the workplace really should communicate in a more peaceful way, but that’s easier said than done, especially in workplaces with racial discriminations…
In facts, there are many misunderstands in the hospitality industry that originate from racial discriminations. The association encountered many of these cases before. Even in union hotels there are such conflicts and misunderstands. In recent months, The Ritz-Carlton Central Park Hotel unreasonably fired Asian workers. This case is current in the process of being review by the city’s Labor Department.
In the rapid growing hospitality industry, many new hotels are opening. However, many of them did not provide benefits to employees in accordance with the legitimate labor law. The truth is, most hotel employees have tremendous amount of work every day, if they do not receive the reasonable wages, it will only cause dispute later on. The owners should realize that the workers are the ones that are making profit for the hotel, not the company you build. The Marriot Corp. has over seven thousand hotels worldwide, and the previous owner of the corporation, Mr. JR, said to the managements, “We should take care of our employees, and our employees will take care of our customers. Only then will our business become better and better.” However, the managements have long forgotten the lesson pass down from previous owners.
President of HCA